CIS 3050 Group Excercise

ERP, CRM, SCM

CRM refers to customer relationship management, meaning managing their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information. One of the leaders in CRM is SAP. CRM consists of operational, collaborative, and analytical aspects. Operational functions deal with support of customer processes within sales customer service. Collaborative functions deal with direct communication with customers that does not have anything to do with sales or customer service. Analytical functions deal with analysis of customer data for a range of different business operations. SAP's Duet system is a joint development with Microsoft to let customers use CRM through Microsoft's Office desktop applications. One great aspect of Duet is that it has great vertical scenarios for industries that they know a lot about and the program and be changed by other companies who have expertise in other areas.

CIS 3050 SCM Group Excercise

CIS p. 356 Exercise- SCM

SCM stands for supply chain management. When I googled SCM, most of the websites just came up with general information. One company that produces SCM software is Mitrix. According to Information Week, Mitrix is a subsidiary of Mitsui & Co., and introduced SCM Live. It has applications including planning, sourcing, inventory, fulfillment, and logistics. According to Mitrix president, Ed Lewis, SCM Live will allow companies who couldn't afford supply- chain tools in the past to use SCM Live. In 2004, it managed more than $250 million in transactions. The software works by taking data from material planning forecasts and compares it to other data from existing suppliers and then makes recommendations that keeps inventory balanced with trading partners. Also, an algorithm allows the software to check the status of an order and then renegotiate with the customer if the product will be delivered late. It recalculates itself and then makes new recommendations. This will allow smaller businesses to have supply- chain software that will enable them to compete with larger businesses. SCM Love costs $200,000 to be used for 5 to 10 users and they must pay $75,000 annually.

CIS 3050 ERP Group exercise

Epicor an ERP software provides a comprehensive suite of enterprise resource planning (ERP) solutions for mid-market, service-driven organizations. This software helps to empower your business so that you may expand your value chain and grow your revenue. It also helps by providing a single point of accountability, and promoting rapid return on investment and low total cost of ownership. It was named the best ERP solution in 2005 do to its outstanding services. Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM). Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow.