ERP, CRM, SCM
CRM refers to customer relationship management, meaning managing their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information. One of the leaders in CRM is SAP. CRM consists of operational, collaborative, and analytical aspects. Operational functions deal with support of customer processes within sales customer service. Collaborative functions deal with direct communication with customers that does not have anything to do with sales or customer service. Analytical functions deal with analysis of customer data for a range of different business operations. SAP's Duet system is a joint development with Microsoft to let customers use CRM through Microsoft's Office desktop applications. One great aspect of Duet is that it has great vertical scenarios for industries that they know a lot about and the program and be changed by other companies who have expertise in other areas.
Friday, November 2, 2007
CIS 3050 SCM Group Excercise
CIS p. 356 Exercise- SCM
SCM stands for supply chain management. When I googled SCM, most of the websites just came up with general information. One company that produces SCM software is Mitrix. According to Information Week, Mitrix is a subsidiary of Mitsui & Co., and introduced SCM Live. It has applications including planning, sourcing, inventory, fulfillment, and logistics. According to Mitrix president, Ed Lewis, SCM Live will allow companies who couldn't afford supply- chain tools in the past to use SCM Live. In 2004, it managed more than $250 million in transactions. The software works by taking data from material planning forecasts and compares it to other data from existing suppliers and then makes recommendations that keeps inventory balanced with trading partners. Also, an algorithm allows the software to check the status of an order and then renegotiate with the customer if the product will be delivered late. It recalculates itself and then makes new recommendations. This will allow smaller businesses to have supply- chain software that will enable them to compete with larger businesses. SCM Love costs $200,000 to be used for 5 to 10 users and they must pay $75,000 annually.
CIS 3050 ERP Group exercise
Epicor an ERP software provides a comprehensive suite of enterprise resource planning (ERP) solutions for mid-market, service-driven organizations. This software helps to empower your business so that you may expand your value chain and grow your revenue. It also helps by providing a single point of accountability, and promoting rapid return on investment and low total cost of ownership. It was named the best ERP solution in 2005 do to its outstanding services. Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM). Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow.
Friday, October 26, 2007
Assignment 8
Our group chose Financial Information System. In a executive level Fidelity uses a Windows program called Streetscape. Its a powerful customer management tool that gives brokers the ability to quickly and easily offer their key customers a host of powerful services. It also creates a new software paradigm for Fidelity. It offered brokers access to market data, new and research, account management tools, and business building tools. In a operational level It provides brokers the ability to buy and sell financial products through the browser. This helped them be able to provide more of a customized service to their clients. Fidelity also uses a forecast pro to better there managerial part of business. This program helps them make convincing presentations to management, along with creating better planning and more straightforward task.
Our group chose Financial Information System. In a executive level Fidelity uses a Windows program called Streetscape. Its a powerful customer management tool that gives brokers the ability to quickly and easily offer their key customers a host of powerful services. It also creates a new software paradigm for Fidelity. It offered brokers access to market data, new and research, account management tools, and business building tools. In a operational level It provides brokers the ability to buy and sell financial products through the browser. This helped them be able to provide more of a customized service to their clients. Fidelity also uses a forecast pro to better there managerial part of business. This program helps them make convincing presentations to management, along with creating better planning and more straightforward task.
Friday, October 5, 2007
Assignment #5
eFax is a purely web hybrid company that makes its money by providing people with access to faxing and emailing through the internet. eFax costs only $16.95 (USD) per month*. Your activation fee is waived. Receiving faxes with a local eFax number is free, subject to the Customer Agreement. eFax charges $0.20 (USD) per page* for faxes received at toll-free eFax numbers. Faxes sent anywhere in the US cost $0.10 (USD) per page. This is how eFax makes its revenue; it signs customers up on an account and then charges them a flat rate and other charges mentioned above. The pros of this business are it provides the customer access to their email and fax wherever they have access to the internet. It also may be cost saving for some customers, and it saves on paper and toner. The cons could be that you don’t have an actual document for your record. It’s all on a computer and you run the risk of losing it or even maybe someone else seeing it that shouldn’t.
Nissan is a company that has a web business plus an actual brick and mortar business. This company makes its revenue by selling vehicles. They sell them at their actual business and off of their web business. The pros of having this business is you can reach a bigger span of customers by giving internet access to your store and product. Having the internet allows costumers to see your products anywhere they may be. Some cons may be that you don’t have one on one interaction with the customer, and the customer is not able to see the actual product. Having the actual business allows a one on one interaction with a customer and allows customers without access to the internet a way to view and get information on a product. Some cons could be that you have more bills to pay to keep the business running so it cost more to run the business. You could also run the risk of having to deal personally with problem customers, and you have to deal with employees that with a web business you would not have to deal with. I personally think having both types of businesses is the best choice.
Friday, September 14, 2007
Responses
Day light saving time period: EST is 12 hours lag of Taiwan Time. Ordinary: 13 hours difference. E.g. 12:00 pm of EST is the next day of 01:00 am in Taiwan . In general, time zone difference won’t cause any inconvenience in doing business with Taiwan . If we view this time zone difference in a more constructive way, we can run a program in 24 hours a day. This is an advantage.
The current Taiwan government is asking for independent from China , whichever it is, People’s Republic of China (PRC) or Republic of China (ROC), despite of the people who lives in Taiwan are all Chinese.
A concept should be firstly kept in mind. This is a flat world and an instant world. We can across the world to wherever we want to and make things happen by only press a button. People who run a company in Taiwan want to make money in each trade opportunity. They’d like to build long term partners relationship in stead of one time business. Most of the CEO or GM of Taiwan ’s company, they are westernized in whatever way because of the education system. Professors were educated in the US and the textbooks they are using were also from US. Yet, Taiwanese is an oriental Chinese after all. They value the human relationship sometimes even above the legal contract under no violation of law condition. They emphasize on Quality Assurance and think highly of customer satisfaction.
The current Taiwan government is asking for independent from China , whichever it is, People’s Republic of China (PRC) or Republic of China (ROC), despite of the people who lives in Taiwan are all Chinese.
The calling for independent is the most unstable factor in political system. When doing business in Taiwan or China , the best suggestion is not to touch or discuss any political topics with Taiwanese or Chinese. The different political opinion could be very possible to harm the business relationship.
Taiwan once was the number 1 in the manufacturing of IT industry in the world. Companies founded their headquarters in Taiwan and built their supply chain all over the world. To fulfill the demand from different customers, companies need the reliable system to assure the satisfaction to each customer. The reliability of telecommunication infrastructure is only the most basic requirement.
A concept should be firstly kept in mind. This is a flat world and an instant world. We can across the world to wherever we want to and make things happen by only press a button. People who run a company in Taiwan want to make money in each trade opportunity. They’d like to build long term partners relationship in stead of one time business. Most of the CEO or GM of Taiwan ’s company, they are westernized in whatever way because of the education system. Professors were educated in the US and the textbooks they are using were also from US. Yet, Taiwanese is an oriental Chinese after all. They value the human relationship sometimes even above the legal contract under no violation of law condition. They emphasize on Quality Assurance and think highly of customer satisfaction.
The efficiency of private enterprise is high above on that of the government.
The policy of government is too political and sometimes is predictable from running an abnormal government. This will be the high risk to be thought of when doing business in Taiwan .
Questions on Globalization
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Out of all the challenges of Globalization, which one do you find occures the most. What is your opion of Globalization.
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Are there any governmental limitations/ regulations when doing business in Taiwan? what are some good tips for an American business if they were interested in doing business in Taiwan? Thank you.